Find answers to common questions, troubleshooting guides, and get the support you need to create meaningful community impact with Datus.work.
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Learn the basics of Datus.work and how to set up your organization for success.
Understand how we measure, verify, and report community impact.
Learn about the four types of recognition reports and how to use them.
Integration guides, API documentation, and troubleshooting technical issues.
Manage your account, understand pricing, and handle billing questions.
Building and managing community partnerships through the platform.
Quick answers to the most common questions about Datus.work
Datus.work is a community impact platform that connects verified community needs with business resources. We use conservative Fair Market Value methodologies to measure and report genuine community impact, creating recognition reports that benefit all stakeholders.
Unlike traditional charity, we focus on sustainable partnerships that create mutual value. Every interaction is verified by trusted agencies, measured using audit-ready methodologies, and designed to empower rather than create dependency. We're not a charity platform—we're a system for sustainable community investment.
We believe capitalism works best when it creates value for all stakeholders, not just shareholders. Our platform helps businesses align profit with community benefit by creating transparent, measurable systems that benefit everyone involved—businesses save money and gain recognition, communities receive needed resources, and individuals see their impact multiply.
Our platform serves four main groups: (1) Businesses of all sizes looking to create measurable community impact, (2) Social agencies, nonprofits, and cities needing efficient resource coordination, (3) Individuals wanting to contribute meaningfully to their communities, and (4) Enterprises requiring ESG compliance and reporting.
The best way to start is with our free pilot program. Apply through our pilots page, and we'll work with you for 8-12 weeks to demonstrate value with full platform access, setup assistance, and success measurement. No cost or long-term commitment required.
Pilots include complete platform access, setup and training, partner matching, dedicated success manager, and comprehensive evaluation. We help you identify community partners, set up verification processes, and measure real impact over 8-12 weeks with no cost or obligation.
Most organizations see initial results within 2-4 weeks of starting their pilot. Metro Community Services achieved 23% efficiency gains in just 8 weeks. The exact timeline depends on your organization size, existing partnerships, and implementation approach.
No technical expertise required. Our platform is designed for business users, agency staff, and community members. We provide complete training, and our customer success team helps with setup and ongoing support. Technical integrations are handled by our team.
Pricing varies by organization type and scale. Individuals always use the platform free. Agencies pay per verification ($0.50 each). Businesses have tiered FMV-based pricing starting free up to $10K quarterly impact. Enterprises get custom pricing. All start with a free pilot program.
No setup fees for any plan. Onboarding, training, and initial configuration are included. Monthly plans have no long-term contracts. Annual plans offer discounts. Enterprise customers can negotiate terms that work for their organization.
Yes! Many agencies use CDBG funds, HMIS innovation grants, or technology modernization funding. We provide documentation to support grant applications and work with agencies to identify applicable funding sources for implementation costs.
We offer API integrations with major CRM, ERP, and case management systems including Salesforce, QuickBooks, HMIS systems, and more. Our technical team handles integration setup and provides ongoing support for data synchronization and reporting.
Yes. We maintain SOC 2 Type II compliance, use end-to-end encryption, and follow strict data protection protocols. We're GDPR and CCPA compliant. Personal information is never shared without consent, and all community impact data is aggregated and anonymized for reporting.
Our technical support team responds within 24 hours for standard issues, with priority support for enterprise customers. We provide comprehensive troubleshooting guides, video tutorials, and can schedule screen-sharing sessions to resolve complex issues quickly.
Our platform includes partner matching based on your location, resources, and community focus areas. We also provide direct introductions through our community partnership team, who work with verified agencies and organizations in your area.
All community needs are verified by trusted local agencies—nonprofits, social services departments, and community organizations with established track records. These agencies confirm need authenticity, impact potential, and appropriate resource allocation before needs appear on the platform.
Our customer success team helps resolve partnership challenges and can facilitate communication. If needed, we can help you find alternative partners or adjust your community engagement approach. The platform tracks all interactions to ensure transparency and accountability.
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